Refund policy

Returns & refunds

We print most items after you order. That means less waste — and fewer “oops, send it back” options than a big-box warehouse.

What we can do

• Damaged, defective, or wrong item: Contact us within 14 days of delivery with your order number and clear photos. We’ll replace it or refund — your call, within reason.
• Printify / production error: On us. We’ll make it right.
• Lost in transit: We’ll work with the carrier and reprint or refund once the claim path is clear.

What we usually can’t refund

• Change of mind, wrong size guessed, or “I don’t like the color on me.”
• Custom / personalized items (names, years, etc.) unless we messed up the personalization.
• Orders already in production or shipped, except for defect/damage as above.

How to reach us

Email `grumpyarmyveteran@gmail.com` with order number + photos if something’s wrong. We answer like humans, not ticket bots.

Timeline

Approved refunds go back to your original payment method. Banks can take several days to show it. We’re not hiding your money; we’re waiting on the card network.

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